Achieved our target to integrate a root-cause analysis methodology into our site stakeholder management system to better understand the underlying drivers of complaints and grievances and reduce or eliminate repeat issues
All sites addressed 100 percent of tier 1 complaints or grievances recorded on site registers within 30 days
All sites – except Akyem, Porcupine and Yanacocha – had a social impact assessment (SIA) in place and updated within the past five years
Earning and keeping the trust and goodwill of stakeholders impacted by a business is a challenge. At Newmont, we employ a methodical stakeholder relationship management approach to earn social acceptance. By working to understand and manage our activities’ impacts on communities, and by including local stakeholders in collaborative decision making, we aim to create lasting relationships based on mutually beneficial and sustainable development outcomes.